Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Viamedici Help Center
Welcome to our new support portal

🎯 New here? Find all important links and information in our FAQ
Your existing requests/tickets
Access our help and download resources or given EPIM Feature Requests.

  1. Viamedici Help Center
  2. Viamedici Customer Care Portal

Viamedici Customer Care Portal

Welcome! You can raise a request for Customer Care using the options provided.

  • Technical support

    Need help installing, configuring, or troubleshooting? Select this to request assistance.

  • EPIM Feature Requests

    Do you have any ideas about which features are missing? You can submit them here.

  • Licensing and billing questions

    Choose this if you have questions about licensing or billing.

  • Semaino ECAT

    Do you have questions about the partner product Semaino ECAT?

  • Other questions

    Don't see what you're looking for? Select this option and we'll help you out.

Powered by Jira Service Management
{"xsrfToken":"81783a11dbff433a1979c70e99b17f011025108b_lout","branding":{"id":"4","key":"cc","name":"Viamedici Customer Care Portal","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"https://api.media.atlassian.com/file/5911ab8c-eea4-47f1-9cb7-42673ea92dcb/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZjRhYTM3Zi0zZjZkLTQxMTQtYTgyNi1lYjczYTQ5ZjZjZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU5MTFhYjhjLWVlYTQtNDdmMS05Y2I3LTQyNjczZWE5MmRjYiI6WyJyZWFkIl19LCJleHAiOjE3ODY0MjgyMzAsIm5iZiI6MTc4NjQyNDY5MCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.xf0hz5tr0U_mz3iWEUZCVlh4bVPeUYIKSwsLkPUREtU&client=1f4aa37f-3f6d-4114-a826-eb73a49f6cdf"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/3830e5c4-8d85-4e43-85c5-5332b36df985/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZjRhYTM3Zi0zZjZkLTQxMTQtYTgyNi1lYjczYTQ5ZjZjZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM4MzBlNWM0LThkODUtNGU0My04NWM1LTUzMzJiMzZkZjk4NSI6WyJyZWFkIl19LCJleHAiOjE3ODY0MjUyOTAsIm5iZiI6MTc4NjQyNDY5MH0.YC-3fQxnLRAhe0G4QES-JM7RsocBD0sbH-osQeOd998&client=1f4aa37f-3f6d-4114-a826-eb73a49f6cdf&mode=fit","logoId":"3830e5c4-8d85-4e43-85c5-5332b36df985","isLogoAvailable":true,"helpCenterTitle":"Welcome to Viamedici Support","sharedPortalName":"Viamedici Help Center","translations":{"de-DE":{"helpCenterTitle":"Willkommen im Viamedici Support Center","sharedPortalName":"Hilfecenter","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to Viamedici Support","sharedPortalName":"Viamedici Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZjRhYTM3Zi0zZjZkLTQxMTQtYTgyNi1lYjczYTQ5ZjZjZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3ODY0MjUyOTAsIm5iZiI6MTc4NjQyNDY5MH0.ZukHuLMo_7nCzfM1qjc-zsY7pD6mydDZ5zdnoZMKevc&client=1f4aa37f-3f6d-4114-a826-eb73a49f6cdf&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#0074e0","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"4","key":"cc","projectId":10101,"serviceDeskId":4,"name":"Viamedici Customer Care Portal","description":"<p>Welcome! You can raise a request for Customer Care using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"399","name":"EPIM Feature Requests","descriptionHtml":"<h1><a name=\"Hereyouwillfindexisting%F0%9F%9A%80EPIMFeatureRequestshttps%3A%2F%2Fviamedici.atlassian.net%2Fwiki%2Fspaces%2FCCFAQ%2Ffolder%2F465207869%F0%9F%9A%80\" target=\"_blank\"></a>Here you will find existing \uD83D\uDE80 <a href=\"https://viamedici.atlassian.net/wiki/spaces/CCFAQ/folder/465207869\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">EPIM Feature Requests</a> \uD83D\uDE80</h1>","callToAction":"EPIM Feature Requests","introHtml":"<p>Do you have any ideas about which features are missing? You can submit them here.</p>","icon":10498,"iconUrl":"https://viamedici.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[12],"key":""},{"id":"70","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://viamedici.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[12],"key":""},{"id":"72","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://viamedici.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[12],"key":""},{"id":"376","name":"Semaino ECAT","descriptionHtml":"","callToAction":"Semaino ECAT","introHtml":"<p>Do you have questions about the partner product Semaino ECAT?</p>","icon":10495,"iconUrl":"https://viamedici.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10495","groups":[12],"key":""},{"id":"69","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://viamedici.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[12],"key":""},{"id":"369","name":"C&I","descriptionHtml":"","callToAction":"C&I","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10481,"iconUrl":"https://viamedici.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[],"key":""},{"id":"498","name":"Customer Care 1st Level","descriptionHtml":"","callToAction":"Customer Care 1st Level","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10676,"iconUrl":"https://viamedici.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10676","groups":[],"key":""},{"id":"366","name":"Customer Care 2nd Level","descriptionHtml":"","callToAction":"Customer Care 2nd Level","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://viamedici.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"367","name":"Customer Care Updates","descriptionHtml":"","callToAction":"Customer Care Updates","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10619,"iconUrl":"https://viamedici.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10619","groups":[],"key":""},{"id":"370","name":"Development","descriptionHtml":"","callToAction":"Development","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10479,"iconUrl":"https://viamedici.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[],"key":""},{"id":"371","name":"Development InfinityGate","descriptionHtml":"","callToAction":"Development InfinityGate","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10497,"iconUrl":"https://viamedici.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10497","groups":[],"key":""},{"id":"372","name":"Development InfinityGate-FeatureRequest","descriptionHtml":"","callToAction":"Development InfinityGate-FeatureRequest","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10485,"iconUrl":"https://viamedici.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[],"key":""},{"id":"373","name":"Development Visual","descriptionHtml":"","callToAction":"Development Visual","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10688,"iconUrl":"https://viamedici.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10688","groups":[],"key":""},{"id":"374","name":"Documentation & Training","descriptionHtml":"","callToAction":"Documentation & Training","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10499,"iconUrl":"https://viamedici.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[],"key":""},{"id":"73","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://viamedici.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"375","name":"IT COLOC","descriptionHtml":"","callToAction":"IT COLOC","introHtml":"<p>The Queue for all Colocation Matters, like DEMO, VAL, other Types of not explicit Cloud Customers</p>","icon":10504,"iconUrl":"https://viamedici.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[],"key":""},{"id":"368","name":"IT/Cloud","descriptionHtml":"","callToAction":"IT/Cloud","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10473,"iconUrl":"https://viamedici.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[],"key":""},{"id":"630","name":"Monitoring Alerts","descriptionHtml":"","callToAction":"Monitoring Alerts","introHtml":"","icon":10467,"iconUrl":"https://viamedici.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[],"key":""},{"id":"663","name":"PreSales","descriptionHtml":"","callToAction":"PreSales","introHtml":"<p>The Queue for Presales US</p>","icon":10484,"iconUrl":"https://viamedici.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""},{"id":"74","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://viamedici.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"531","name":"Smart Product Configuration (SPC)","descriptionHtml":"","callToAction":"Smart Product Configuration (SPC)","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10544,"iconUrl":"https://viamedici.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[],"key":""},{"id":"75","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://viamedici.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"76","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://viamedici.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""},{"id":"465","name":"Wait for update","descriptionHtml":"","callToAction":"Wait for update","introHtml":"<p>Wait for update</p>","icon":10488,"iconUrl":"https://viamedici.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10488","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"General"}],"orderMapping":{"177":[69],"12":[432,69,399,70,376,72]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b8d1e399-b5b4-3eba-901f-00fb4b97ad87","appLinkName":"","appLinkUrl":"","spaceKey":"CCFAQ","spaceName":"CCFAQ","spaceUrl":"","isServer":false},"labels":[],"projectKey":"CC","serviceDeskId":4,"kbLinkDomainURLs":["https://viamedici.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CC","userLanguageHeader":"Welcome to our new support portal","userLanguageMessageWiki":"<p>\uD83C\uDFAF New here? Find all important links and information <a href=\"https://viamedici.atlassian.net/wiki/spaces/CCFAQ/pages/591265815/Ticket+handling+with+JSM+Jira+Service+management\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">in our FAQ</a><br> Your existing <b><a href=\"https://viamedici.atlassian.net/servicedesk/customer/user/requests?reporter=all&amp;statuses=open\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">requests/tickets</a></b> <br> Access our <b><a href=\"https://viamedici.atlassian.net/wiki/spaces/CCFAQ/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">help and download resources</a></b> or given <b><a href=\"https://viamedici.atlassian.net/wiki/spaces/CCFAQ/folder/465207869\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">EPIM Feature Requests</a></b>.</p>","defaultLanguageHeader":"Welcome to our new support portal","defaultLanguageMessage":"\uD83C\uDFAF New here? Find all important links and information [in our FAQ|https://viamedici.atlassian.net/wiki/spaces/CCFAQ/pages/591265815/Ticket+handling+with+JSM+Jira+Service+management]\nYour existing *[requests/tickets|https://viamedici.atlassian.net/servicedesk/customer/user/requests?reporter=all&statuses=open]* \nAccess our *[help and download resources|https://viamedici.atlassian.net/wiki/spaces/CCFAQ/overview]* or given *[EPIM Feature Requests|https://viamedici.atlassian.net/wiki/spaces/CCFAQ/folder/465207869]*.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZjRhYTM3Zi0zZjZkLTQxMTQtYTgyNi1lYjczYTQ5ZjZjZGYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tNTY0MjMyOTEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODY0MjU4OTAsIm5iZiI6MTc4NjQyNDY5MCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.ckKMVmkL02zRndM_ULjuaiL0S1434M7ZxfpZOql3Hls","targetCollection":"upload-user-collection-564232913","endpointUrl":"https://api.media.atlassian.com","clientId":"1f4aa37f-3f6d-4114-a826-eb73a49f6cdf","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Viamedici Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://viamedici.atlassian.net/wiki","kbLinkDomainURLs":["https://viamedici.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=viamedici","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"81783a11dbff433a1979c70e99b17f011025108b_lout","baseUrl":"https://viamedici.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://viamedici.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"1f4aa37f-3f6d-4114-a826-eb73a49f6cdf","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"0577c234f42544c794859b7bed16f220","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://viamedici.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}